CFE System Status Update - Order Handler Issue Resolved

Cboe has resolved an issue impacting connectivity to a single order handler server supporting FIX order handler sessions, which hosts a subset of FIX order handler sessions, as of 17:04:23 CT. All other FIX or BOE3 order handlers, were unimpacted during this issue.

All CFE systems are currently operating normally.

CFE Trade Desk | cfetradedesk@cboe.com | +1.312.786.8700

VX/VXM - Extended Trading Hours Lower Price Limits Modification

Effective for the ETH period from 3PM to 4PM CT for the business date of April 9th, the CFE will update the Lower Price Limit percentage to 50% in Cboe Volatility Index Futures (VX) and Mini Cboe Volatility Index Futures (VXM), in accordance with CFE Rules.

CFE Tradedesk
+1.312.786.8700
cfetradedesk@cboe.com

Cboe Web Portal Issue Resolved

The intermittent issue with the cboe.com public website with impact to the Customer Web Portal has been resolved.

All exchange systems are operating normally.

Cboe Trade Desk | +1.913.815.7001 | tradedesk@cboe.com

Cboe Web Portal System Status Update

Cboe is investigating intermittent issues with the cboe.com public website with impact to the Customer Web Portal. Cboe will advise once more information is known.

All other exchange systems are operating normally.

Cboe Trade Desk | +1.913.815.7001 | tradedesk@cboe.com

Cboe Email Support Disruption Due to Planned System Upgrade

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Cboe Email Support Disruption Due to Planned System Upgrade

Reference ID: C2025032803

OVERVIEW

Please be advised Cboe will be upgrading its customer support system on Friday, March 28, 2025, from 9:00 p.m. ET to 1:00 a.m. ET. During this upgrade, email communications into Cboe support teams will be unavailable.

We encourage customers to send non-urgent inquires by email once the upgrade has been completed. For urgent matters during this upgrade, please contact the respective support team by phone.

ADDITIONAL INFORMATION

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Contact Information

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